CSRA LiftOff 2017
[Competition Winner]
Challenge:
In September 2017, CSRA hosted the Liftoff Design Thinking Challenge, a one-day, hands-on, competition-style event that brought together general aviation pilots, human experience professionals, technologists, and solution architects from across the company to engage in collaborative and innovation-generating Design Thinking methods.
The goal of Liftoff was to identify and explore pilot-centered opportunities for innovation in how general aviation pilots prepare for and conduct their flights and in their interactions with key FAA systems and processes.
Solution:
Using journey mapping, we identified and explored pilot-centered opportunities for innovation in how general aviation pilots (GAP) prepare for and conduct their flights and in their interactions with key FAA systems and processes. Following further analysis, we proposed the design of a “Smart Maps” system that integrates AI and existing systems to reduce cognitive workload on GAP’s.