User Experience Researcher (Jun 2022 – Present)

Amazon Web Services (AWS), Arlington, VA. As a UX Researcher on the Commerce Platform team in AWS, I lead user research for our business partners to help customer understand and optimize costs. I educate teams of UX Design, Product Management, Engineering, Business Development, and Marketing to better understand customer needs, wants and motivations. I lead end-to-end user research initiatives, using appropriate qualitative and quantitative methodologies to help identify and solve wider customer challenges.

Key job responsibilities

User Experience Researcher (Aug 2019 – Jun 2022)

Capital One, McLean, VA. Manage and conduct user research and concept development to connect users in the Capital One Enterprise as a researcher on the PowerUp Experience Delivery team. Responsibilities include: 

User Experience Researcher (Jan 2018 – Jul 2019)

Fors Marsh Group, Arlington, VA. Design and oversee research projects to address client needs. Manage operations and logistics for projects, including data collection, analysis, interpretation, and the final creation of deliverables. Enforce quality control procedures to ensure accuracy and alignment with project needs. Serve as organizational eye-tracking expert to guide project integration of eye-tracking and analysis of the resulting data. Project highlights include:

User Experience Research Intern (May 2017 – Dec 2017)

Fors Marsh Group, LLC, Arlington, VA. 

Graduate Research Assistant (Sep 2016 - Dec 2017)

Social Robotics and Embodied Cognition Lab (Dr. Eva Wiese)



Microsoft Office, SPSS, Stata, R, Photoshop


Eye-tracking, Task-Analysis, Personas, Use Cases, Usability Testing Process Design, A/B Testing, In-Depth Interviews, Heuristic Evaluation, Survey Design, Design Thinking, Wireframing, Prototyping


Masters in Human Factors and Applied Cognition

George Mason University

Graduated Dec 2017

Bachelors in Neuroscience

George Mason University

Graduated May 2015


Usability Testing, Research Methods in Human Factors, Cognitive Engineering, Advanced Statistics I & II, Social Robotics, Individual Differences in Cognition, Psychometrics


Conducted a full usability and user experience study by identifying opportunities for innovation with current video streaming apps and designing a prototype of an alternative app to integrate current positives with innovative approaches to improve user experience.

Identified and explored opportunities for innovation in how general aviation pilots (GAP) prepare for and conduct their flights while interacting with key FAA systems. Proposed the design of a “Smart Maps” system that integrates AI and existing systems to reduce cognitive workload on GAPs.

Over one day, worked with a group of participants to design, iterate, develop and present a solution to a problem presented by Facebook on its Instagram app.

Using the human factors and ergonomics approach, designed a prototype of a mobile app to track progress of patients in rehab while keeping them task-motivated.

Analyzed the usability and compliance to human factors design principles of a food-ordering app.